Contact us
Email is the fastest way to reach us. Include your order number if you have one — it lets us answer in a single reply.
One address for everything. Put the topic in the subject line and it reaches the right person.
- Support and technical help
- Installation, activation, coverage and anything that is not working. Replies within 24 hours.
- Billing and refunds
- Receipts, charges you do not recognise, and refund requests.
- Legal and privacy
- Data protection requests, law enforcement enquiries and anything concerning our terms.
- Registered entity
- Simvito Limited
Company No.: 81210167
Business Registration No.: 81210167-000-09-26-4 - Registered office
- Unit 11, 9/F, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
- Support hours
- 09:00-21:00 (UTC+8), seven days a week. Messages outside these hours are answered the next working day.