Delivery policy

1. Everything is delivered electronically

Simvito sells eSIM profiles. There is no physical product, nothing is posted, and no shipping address or shipping fee is involved anywhere in the order.

Your order is delivered as an email containing a QR code, a manual installation code as a fallback, and step-by-step instructions.

2. When it arrives

Normally within 5 minutes of a successful payment, to the email address you entered at checkout.

In rare cases a network partner takes longer to provision the profile. If your eSIM has not arrived within 30 minutes, that is not normal and we want to hear about it.

3. If it has not arrived

Check the spam or promotions folder first — automated email with a QR code attached is a common false positive.

Then write to support@simvito.com with the order number or the email address you paid with. We resend immediately at no charge, to a corrected address if the original had a typo.

If we cannot deliver a working eSIM at all, you receive a full refund under the refund policy.

4. Install before you travel

Install the profile while you have stable Wi-Fi, ideally a day or two before departure. Installation requires an internet connection, which is exactly what you will not have at an airport in a country where your phone has no service yet.

Installing does not start the plan. For most plans the countdown begins when the eSIM first connects to a network at the destination.

5. One installation per code

Each QR code can be installed once. If you erase the phone, change device, or delete the profile, the code cannot be used again.

Keep the delivery email until your trip is over. If you need the plan on a different phone, you will need to buy a new one.

6. Delivery costs

None. Electronic delivery is included in the price shown at checkout, and there are no customs charges, duties or handling fees, because nothing crosses a border physically.